Support Requests


#1

Hello,

We’re trying out CircleCI and we can’t get our build containers to see our other private github repos.

I sent a ticket to support about this and 18 hours later I received a reply asking me to post my question on this forum.

I’m disappointed by this support. There are a number of reasons I don’t want to post on the forum but the primary reason is that I assumed support engineers could see our build and thus avoid a lot of the back and forth and goes along with forum posts.

If we upgrade to paid containers, does support improve?

Thanks.


#2

yup, it does, they used to give much more rapid responses, but it seems they are growing too fast to keep up with the demand. So now they are trying to create a better community, and a knowledge base of sorts.
We found that the direct support was faster when we upgraded to more containers, but that is just our perception.

regarding the problem, I would post as much information as you can with out giving away secrets. That will help us help you. It might be a easy fix. My first guess would be are you using http git requests, because that doesn’t work. Has to be SSH.


#3

We actually got the problem figured out so we’re good. Thanks for the reply though.


#4