Build Failures and Unanswered Emails from CircleCI

Build Environment
1

Hello,

I’ve tried reaching out a few times by email over the past two months but haven’t received a response yet. I’d really appreciate your help addressing some concerns I have:

  1. Billing issue: I noticed an additional charge of $45 on my invoice last month, which is higher than my usual subscription fee. Could you clarify the reason for this discrepancy?
  2. Build failures: Many of my builds are failing due to an assets:precompile error. Re-executing them resolves the issue, but I’m being charged for these additional attempts. Could you advise on how to prevent this from happening or offer a solution?

I value your service, but the lack of response so far is disappointing. I hope we can resolve these issues promptly, and I look forward to finally hearing back from you.

Thanks

2

Hey, sorry about that. Can you send me the Support ticket numbers that haven’t been responded to at sebastian@circleci.com so I can take a look?

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