You may find you can get an answer by going via the support page - their core team will provide support for any customer even those on the free plan, the only difference is the speed at which they provide support.
Many people providing help on these forums are users of the product and so can only provide information based on their personal experiences of the product.
would be cool if they just hired 1-3 people on full time to go through these forums, its like 300-400k tops in salary per year, and much better experience