It was probably auto-closed by the forum software for inactivity.
I think the forum is provided by CircleCI for mutual user and volunteer assistance, plus some as-time-allows help from CircleCI employees. I presume in-contract help from employees is given privately. So, not all questions will get assistance.
In any case, it is not true that the question author received no help. There were two requests for clarification, and he/she ignored both of them. It happens!