Debug with SSH not working (w/ Bitbucket repo)

Hello.

Can someone pls help with an issue? We have a very simple yaml that creates an ubuntu instance that checks out code from Bitbucket and FTPs them to our website.

All fine except we cannot get the “Rerun Job with SSH” to work. When clicking that menu item the job does re-run but the “Enable SSH” step does not appear.

I have read this might be because there is no SSH key attached to the Bitbucket account. But we have a couple of them. However the instructions around that are very vague so not sure exactly what they mean.

Can anyone offer any advice? CircleCI support team have not been much help unfortunately.

Kind regards

Bill