Can't Login Anyway

Feedback & Bug Reports
1

Hello everyone,

Basically when I try to log in to the website I get redirected to the login page again with the error message “We’re sorry, something went wrong. Please refresh and try again.”

As I am a new user I cannot attach the video directly, so I uploaded a demo video to Google Drive:
https://drive.google.com/file/d/1MK2XOO83GeuzSUY5Aj-TXNF-ZZAler2W/view?usp=sharing

Any help is welcome!

PS: I had to leave the link as code because I can’t send links either.

2

Hi, are you still experiencing this issue? If you go to CircleCI and try to sign up with that same email, do you get an error?

3

Hello, thank you for your reply!

So, I still get the same error when I try to log in.
When I try to sign up I get the error “Something went wrong, please try again later”.

How can we proceed? :confused:

I uploaded a demo video to Google Drive:
https://drive.google.com/file/d/1FPNvNAzcW6nGi_PEovOYJhzJQ8HDXYR-/view?usp=sharing

4

Can you try in an incognito browser? Do you get the same result? I’ll ask some of my colleagues if they have any idea how to troubleshoot further.

Another thing to try, if you try to use a different email (like a randomly generated one from https://temp-mail.org/en/10minutemail), do you get the same error message?

5

Hi, thank you again!

All of the following attempts were made in an incognito browser:

  • Trying to login with my email (error):
    https://drive.google.com/file/d/1rqhDgMbaGnlBFvez7iAbic-K0A_BIWtF/view?usp=sharing

  • Trying to signup with my email (error):
    https://drive.google.com/file/d/1Uxy7FUOUktVVkVSbv2WWTKt9nAfYRERc/view?usp=sharing

  • Trying to signup with a new temporary email (success):
    https://drive.google.com/file/d/1kJP__0z4ERVfE8ueqEz5QeBn2ofYcEHY/view?usp=sharing

6

Thanks, trying to dig in with the team. I’ll respond back when I have more. Sending you a DM to confirm I got the email correct as well.

1 Like
7

The amazing CircleCI team reached out to me via DM and followed up with me until the issue was resolved.

I am truly grateful and amazed at how helpful and proactive this team is!

Thank you all so much for your help!

1 Like
8

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