Update on November Incidents

Monday, November 23, 2020 update on November 18 incidents

Beginning on the morning of November 18 and throughout the day our platform experienced a series of issues that impacted our ability to run customer workflows, and in some cases, made the UI unavailable. It is important to note that we do not believe any customer jobs were lost as a result of this issue. All jobs were eventually run, albeit with a significant delay in some instances.

We value our customers tremendously and apologize for any disruption you may have experienced in your work. We plan to publish a full incident report when we have completed our incident review later this week. We are confident in the root cause of these incidents. As a first step, we have made monitoring changes to ensure they do not happen again, and will share more about the additional steps we are taking to address these issues. Thank you for your support and patience.

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