Hi, I’m using Chromium on Ubuntu and recently have noticed that the UI is not reflecting changes live as it used to. For example, not too long ago (maybe a month) i could push some commits and trigger a job and the dashboard would almost instantly show the new job queued, then building etc. Now this doesn’t happen, I have to refresh the page to see changes. I don’t see anything obviously wrong - no javascript errors in the console. It’s not super critical or anything, but it was nice when the UI would pick up changes automatically and display them. The actual build/job screen displaying each step updates just fine, in realtime as the job progresses - so seems to just be the jobs dashboard. I have also tried FireFox and it’s the same there. On further inspection it appear that the api call to “https://circleci.com/api/v1.1/organization/bitbucket/name-of-bitbucket-org” only ever happens on first page load, and never again. This might be the reason.

Hi Folks! I’m told this should be fixed, can you please confirm?

Hi - any word on when this might be fixed - it’s starting to get really really annoying. All our builds are now multi-step workflows. Hitting page reload every 30 seconds to see whats going on is not a great experience.

Hi Andy. The team is testing some fixes they think may solve this, so I’m hoping it is resolved soon. I agree it’s pretty frustrating.

I have also been experiencing this, going on for a couple of weeks now. The issue has been occurring today, and is quite pervasive throughout the entire CircleCI web ui. Nothing seems to update automatically anymore, any changes in status (even when interacting manually, such as manually canceling a job or workflow) requires manually refreshing the site to actually see the correct status on the web page. This has effectively rendered all the various dashboards in CircleCI unusable, as the only things that seem to update are run timers…and even those will count past the completion time of a job if the site is not refreshed.

I’ve been affected by the screen refresh issue, probably for around the last six weeks. I assumed it had been turned off deliberately, since it affects me in Firefox/Mint and Firefox/Win10. Of course, it is rather an overstatement to say that the system is unusable. It’s a minor inconvenience, but it’s not an emergency (I click on a different screen and then click back again). Carry on! :smiley_cat:

Well, I don’t mean to make the situation sound too dire. :stuck_out_tongue: I do, however, see a dashboard as a tool that keeps you informed, and generally “informed at a glance”. Right now, with the issue as it exists at present, the CCI dashboards are not keeping me informed. They are indeed keeping me with my finger on the refresh button every minute or two, but they are otherwise not doing their job to keep me informed at a glance, and we often have numerous builds for multiple projects in progress that we are waiting on. I’ve been in the same boat today, spamming refresh buttons on the CCI site. I am wondering if there is a deeper issue here. Half the time when I refresh a page, I’ll get a spinner or two in various different areas of the dashboard and they will just spin and hang. Sometimes this will last for 5-10 minutes before I can get the site to actually respond again. I am not sure if this is just a byproduct of an increased number of CCI users doing the same thing I am…manually refreshing the site to get current status, so the CCI web servers are getting overloaded? Or is this indicative of a potentially deeper issue with CCI’s dashboards?

This is/was also being discussed here: [image] Web UI Not Updating as Builds Finish Feedback & Bug Reports Every page needs a hard refresh to get latest information about builds. On a build specific page, I’ll stop getting updates at a certain point and it’ll look like the build got stuck on a step for several minutes (especially because the timers keep counting), and only on a refresh do I see it actually finished minutes ago. Same story for any of the summary pages that show multiple builds - whatever process was keeping those updated without refresh broke a few days ago.

To add some detail here, I am getting many net::ERR_BLOCKED_BY_CLIENT errors for POST requests to https://api.segment.io while on CircleCI and I think this has to do with this issue. Also, turning off AdBlock seemed to help (less errors in the Chrome Debug terminal and updates more often).

Thanks Joshua, I’ve added this information to the bug report.

I noticed that some requests were being blocked, and disabled my ad blockers. Those requests stopped showing up as blocked, but disabling ad blockers did not actually seem to have any impact on the issue overall. It seemed to behave the same, with only the timer for running jobs updating, and no other status updating. I did notice that, on rare occasions, if the page is left for quite some time, that eventually it sometimes updates. But after that it will again hang, and no longer show updates to status, no new jobs/workflows, etc. And…the issue does appear to be ongoing still. I find myself hitting reload quite a lot on CircleCI these days just to keep track of the progress of my various workflows. It also seems that CCI servers start to see my refreshes as an attack after a while, or so I’m assuming, as after that it seems like my ability to refresh is broken until I leave things alone for about 15-20 minutes then try again. Has there been any progress identifying what the issue here is?

Not yet. It’s still in the next up queue, but as we are working on a new UX design I think that team is waiting to see if it’s still an issue first after that is rolled out, rather than doing work that could get replaced and be not the best use of time.

UI doesn't update when builds start/end/fail - require full page reload

Bug Reports

halfer April 19, 2019, 1:06pm 14

This is/was also being discussed here:

Topic		Replies	Views
UI has stopped updating, again Bug Reports	1	1044	July 26, 2019
Web UI Not Updating as Builds Finish Bug Reports ui	7	2317	April 19, 2019
New UI now available for opt-in! Announcements ui , workflows , pipelines	59	20078	May 5, 2020
Access to the old UI will be shut down on August 14th Announcements ui , 2.0 , ux	40	11517	October 16, 2020
Dashboard doesn't work Bug Reports	9	2398	March 18, 2017

UI doesn't update when builds start/end/fail - require full page reload

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