Customer support request form is broken


#1

Every time I try to create a new support request from the CircleCI dashboard, it fails to submit the ticket and says “Please try again”. Looking at the console in Chrome reveals a 500 level error on the submitted ajax request with the message:

"Response to Zendesk\API\Tickets::create is not valid. Call $client->getDebug() for details


#2

I’ve got the same issue.


#3

Thank you for reporting this and sharing the debug info. I’ve created a bug report for this in our backlog.


#4

+1, same issue here too


#5

same issue for me too +1


#6

Thank you everyone for reporting this issue! I am working with both elev.io and Zendesk to get to the bottom of the probelm.

In the meantime please feel free to either ask your question here, or email us.


#7

We believe we have resolved the issue and the in-app support button should be fully functional. Thank you for your patience. If you see anything that doesn’t look right, please email us at sayhi@ and we will follow up.

I will write up a post mortem soon.


#8