Build fails due to network problem. How can I contact team to take a look at it?

(The new support interface is extremely difficult to use. In the old system I was able to communicate with a real person. )

My project’s build is failing due to a network issue between circle ci server and bitbucket (Unable to download a dependency from bitbucket). It seems to happen very often in last two weeks.

Here is the error message:

ound PhantomJS at /usr/local/bin/phantomjs ...verifying
PhantomJS detected, but wrong version 1.9.8 @ /usr/local/bin/phantomjs.
Saving to /tmp/phantomjs/phantomjs-2.1.1-linux-x86_64.tar.bz2
Error requesting archive.
Status: 403
Request options: {
  "uri": "",
  "encoding": null,
  "followRedirect": true,
  "headers": {
    "User-Agent": "npm/2.13.5 node/v5.5.0 linux x64"
  "strictSSL": true
Response headers: {
  "x-amz-request-id": "63F9281A5CC57B37",
  "x-amz-id-2": "ZV5JAYP6cv+B0iUVzGkD3rIxm2SEb9sVBcSNkh/BscgKm5Dk3anXa7r0dXFcLZ5aGCh+Fc6AaQY=",
  "content-type": "application/xml",
  "transfer-encoding": "chunked",
  "date": "Wed, 30 Mar 2016 05:50:11 GMT",
  "server": "AmazonS3",
  "connection": "close"
Make sure your network and proxy settings are correct.

Usually a rebuild can fix it. But today after 4 retries it still fails.

1 Like

Running into this issue as well. Blocking deploys.


We recommend using this method to get phantomJS Add PhantomJS 2.1.1 to the platform