Build fails due to network problem. How can I contact team to take a look at it?



(The new support interface is extremely difficult to use. In the old system I was able to communicate with a real person. )

My project’s build is failing due to a network issue between circle ci server and bitbucket (Unable to download a dependency from bitbucket). It seems to happen very often in last two weeks.

Here is the error message:

ound PhantomJS at /usr/local/bin/phantomjs ...verifying
PhantomJS detected, but wrong version 1.9.8 @ /usr/local/bin/phantomjs.
Saving to /tmp/phantomjs/phantomjs-2.1.1-linux-x86_64.tar.bz2
Error requesting archive.
Status: 403
Request options: {
  "uri": "",
  "encoding": null,
  "followRedirect": true,
  "headers": {
    "User-Agent": "npm/2.13.5 node/v5.5.0 linux x64"
  "strictSSL": true
Response headers: {
  "x-amz-request-id": "63F9281A5CC57B37",
  "x-amz-id-2": "ZV5JAYP6cv+B0iUVzGkD3rIxm2SEb9sVBcSNkh/BscgKm5Dk3anXa7r0dXFcLZ5aGCh+Fc6AaQY=",
  "content-type": "application/xml",
  "transfer-encoding": "chunked",
  "date": "Wed, 30 Mar 2016 05:50:11 GMT",
  "server": "AmazonS3",
  "connection": "close"
Make sure your network and proxy settings are correct.

Usually a rebuild can fix it. But today after 4 retries it still fails.


Running into this issue as well. Blocking deploys.



We recommend using this method to get phantomJS Add PhantomJS 2.1.1 to the platform



Please contact us at if you are still facing this issue. Thanks!