Build Error - Told to contact Support


#1

We did some nifty git cherry-picking from a reflog on our local git repository and now our build will not run. The message we get is the following:

#!/bin/sh -eo pipefail
# Unexpected exception processing config
# Please contact support
# 
# -------
# Warning: This configuration was auto-generated to show you the message above.
# Don't rerun this job. Rerunning will have no effect.
false
Exited with code 1

We are able to re-run older builds before this commit. I should mention that other machines as well as Github are able to handle this repository without issue.


#2

I just started seeing this too. I did not change anything circle related https://circleci.com/workflow-run/76ab30d3-fe5d-4729-b2ce-8149b5f153aa


#3

Same error since 20 minutes, with valid config file


#4

Thanks for the replies… they increase my confidence that our git reflog and the timing of it is not a cause but merely a coincidence.


#5

Circle has acknowledged the error now. Supposedly rolling out a fix already: https://status.circleci.com/


#6

Seems to be resolved for me now


#7

Thanks, will subscribe to the status


#8

We are still having the issue but good to know they’re working on it.


#9

I see status says fixed but still seeing this issue.


#10

Would those of you who are still experiencing this error please try pushing a fresh build? Reruns will continue to see the error.

If you push a fresh build, and still see this error, please do get in touch with us in support directly.


#11

We pushed a fresh build ourselves and are no longer experiencing the issue. Thanks for the quick resolution!