Apparently I don’t pay enough for the support tier when I logged a bug through support. But there is a bug in their automate PDF sending and showing the amount you pay inside the Billing section. So it shows $0.00 but when you actually download the PDF it’s an actual amount.
Email to Billing also shows $0.00 inside the PDF. Not great.
Let me dig into this with the relevant team and get back to you.
But there is a bug in their automate PDF sending and showing the amount you pay inside the Billing section. So it shows $0.00 but when you actually download the PDF it’s an actual amount.
Indeed a bug. We’ll get it fixed, no estimate on timeline to share yet. Thanks for surfacing.
Email to Billing also shows $0.00 inside the PDF. Not great.
This is indeed a confusing user experience. Unfortunately, it’s due to some nuances with how we use Stripe. We’ve taken a note to try and make the experience less confusing.
