# \#support **URL:** https://discuss.circleci.com/tag/support/42.md [Latest](https://discuss.circleci.com/latest.md) · [Categories](https://discuss.circleci.com/categories.md) · [Tags](https://discuss.circleci.com/tags.md) --- ## [403 CloudFront Error While Accessing CircleCI Web UI](https://discuss.circleci.com/t/403-cloudfront-error-while-accessing-circleci-web-ui/54824)
**Author:** [@NavigationConsulting](https://discuss.circleci.com/u/NavigationConsulting)\ **Replies:** 0\ **Last updated:** [July 27, 2026, 11:42pm UTC](https://discuss.circleci.com/t/403-cloudfront-error-while-accessing-circleci-web-ui/54824 "2026-07-27T23:42:54Z")
I’m currently unable to access the CircleCI web interface and consistently receive the following error: 403 ERROR The request could not be satisfied. Request blocked. We can’t connect to the server for this app or websi… --- ## [Register your team with CircleCI](https://discuss.circleci.com/t/register-your-team-with-circleci/54246)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [November 25, 2025, 8:21pm UTC](https://discuss.circleci.com/t/register-your-team-with-circleci/54246 "2025-11-25T20:21:42Z")
With the holiday break approaching, now is the perfect time to review your team setup and take control of your users in CircleCI. Why Register Your Team Now When team members push code without a CircleCI account, they a… --- ## [Public IR - Major - Jobs Not Starting or In-Progress Fail 10-22-2024 & 10-28-2024](https://discuss.circleci.com/t/public-ir-major-jobs-not-starting-or-in-progress-fail-10-22-2024-10-28-2024/52353)
**Author:** [@rob\_hartsock](https://discuss.circleci.com/u/rob_hartsock)\ **Replies:** 0\ **Last updated:** [November 15, 2024, 1:21pm UTC](https://discuss.circleci.com/t/public-ir-major-jobs-not-starting-or-in-progress-fail-10-22-2024-10-28-2024/52353 "2024-11-15T13:21:05Z")
Summary: On October 22, 2024, from 14:45 to 15:52 and again from 17:41 to 18:22 UTC, CircleCI customers experienced failures on new job submissions as well as failures on jobs that were in progress. A sudden increase in … --- ## [Account Suspended Unexpectedly](https://discuss.circleci.com/t/account-suspended-unexpectedly/52173)
**Author:** [@dtraft](https://discuss.circleci.com/u/dtraft)\ **Replies:** 4\ **Last updated:** [October 18, 2024, 1:03pm UTC](https://discuss.circleci.com/t/account-suspended-unexpectedly/52173 "2024-10-18T13:03:57Z")
All of my builds appear to be stalled - the first builded canceled and after trying to re-run the build a few times, it appears my account got suspended somehow. I don’t see anything in the UI, but when I attempt to use… --- ## [Public IR - Major - Increased Wait Times for Machine Jobs 09-11-2024](https://discuss.circleci.com/t/public-ir-major-increased-wait-times-for-machine-jobs-09-11-2024/52017)
**Author:** [@rob\_hartsock](https://discuss.circleci.com/u/rob_hartsock)\ **Replies:** 0\ **Last updated:** [September 20, 2024, 8:48pm UTC](https://discuss.circleci.com/t/public-ir-major-increased-wait-times-for-machine-jobs-09-11-2024/52017 "2024-09-20T20:48:45Z")
Summary: On September 11, 2024, from 10:16 to 21:00 UTC CircleCI customers encountered multiple issues, including delays in starting jobs, slow processing of job outputs and task status messages (such as the completion o… --- ## [Announcing new feature availability to edit identity provider](https://discuss.circleci.com/t/announcing-new-feature-availability-to-edit-identity-provider/49979)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [December 1, 2023, 8:23pm UTC](https://discuss.circleci.com/t/announcing-new-feature-availability-to-edit-identity-provider/49979 "2023-12-01T20:23:47Z")
Announcing new feature functionality to allow users to self-serve their VCS connections. If receiving the error users are now able to disconnect their account and join another: The identity provided by your VCS service… --- ## [Try our Ask AI widget!](https://discuss.circleci.com/t/try-our-ask-ai-widget/49473)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [October 6, 2023, 11:07pm UTC](https://discuss.circleci.com/t/try-our-ask-ai-widget/49473 "2023-10-06T23:07:49Z")
Hello Community! As a Support Engineering team, we’ve been having a blast discovering, training, testing, and prompting new solutions related to AI. Check out our latest AI/ML Solutions We’re excited to be piloting a… --- ## [Reminder of Server Lifecycle Policy - version 4.3 is coming soon!](https://discuss.circleci.com/t/reminder-of-server-lifecycle-policy-version-4-3-is-coming-soon/49472)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [October 6, 2023, 10:31pm UTC](https://discuss.circleci.com/t/reminder-of-server-lifecycle-policy-version-4-3-is-coming-soon/49472 "2023-10-06T22:31:58Z")
Hello Everyone! We are very excited about the upcoming release of Server 4.3. Please subscribe to our Change Log for the latest updates on releases. A friendly reminder that with the release of version 4.3, Server 3 se… --- ## [\[CircleCI Security Alert\] Warning: Phishing attempt for CircleCI credentials](https://discuss.circleci.com/t/circleci-security-alert-warning-phishing-attempt-for-circleci-credentials/43296)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [March 18, 2022, 9:01pm UTC](https://discuss.circleci.com/t/circleci-security-alert-warning-phishing-attempt-for-circleci-credentials/43296 "2022-03-18T21:01:47Z")
Earlier today we became aware of a phishing attempt for customers’ CircleCI and GitHub credentials. We have no reason to believe your organization has been specifically targeted or that your account has been compromised,… --- ## [定期メンテナンスのお知らせ 2023年1月28日 土曜日 午後 5:00~5:30 utc ( 日本時間 29日 午前 2:00)](https://discuss.circleci.com/t/2023-1-28-5-00-5-30-utc-29-2-00/46384)
**Author:** [@radhigulati](https://discuss.circleci.com/u/radhigulati)\ **Replies:** 0\ **Last updated:** [December 19, 2022, 7:54pm UTC](https://discuss.circleci.com/t/2023-1-28-5-00-5-30-utc-29-2-00/46384 "2022-12-19T19:54:59Z")
(こちらは \[Maintenance\] January 28, 2023 17:00 - 17:30 UTC の参考訳です) 実施内容 パイプラインの安定性を高めるため、2023年1月28日 土曜日 午後 5:00~5:30 UTC ( 日本時間 1月29日 午前 2:00)に定期メンテナンスを実施します。 メンテナンス中は、パイプラインはキューに入れられ、ワークフローAPIのエンドポイントにはアクセスできなくなりますので、ご了承… --- ## [Migrating From Container Paid Plans to a Usage Based Plan](https://discuss.circleci.com/t/migrating-from-container-paid-plans-to-a-usage-based-plan/45057)
**Author:** [@temi3](https://discuss.circleci.com/u/temi3)\ **Replies:** 3\ **Last updated:** [August 19, 2022, 2:16am UTC](https://discuss.circleci.com/t/migrating-from-container-paid-plans-to-a-usage-based-plan/45057 "2022-08-19T02:16:03Z")
Overview As part of the container plan sunsetting, customers will need to migrate from CircleCI’s container plan to a usage-based paid plan and in certain cases migrate to a free plan. The directions below highlight the … --- ## [コンテナベースの有料プランから従量課金制プランへの移行](https://discuss.circleci.com/t/topic/45066)
**Author:** [@saori-circleci](https://discuss.circleci.com/u/saori-circleci)\ **Replies:** 0\ **Last updated:** [August 15, 2022, 6:19am UTC](https://discuss.circleci.com/t/topic/45066 "2022-08-15T06:19:59Z")
(こちらは Migrating From Container Paid Plans to a Usage Based Plan の参考訳です) 概要 コンテナベースプランの廃止に伴い、CircleCI のコンテナベースプランのお客様は、従量課金制プランへの移行、また特定のケースでは、Free プランへの移行が必要になります。 従量課金制プランへの移行にあたり、お客様に実行していただく各手順をご案内します。 目次 コンテナベースの有… --- ## [定期メンテナンスにより、一時的に遅延の増加が予想されます](https://discuss.circleci.com/t/topic/44455)
**Author:** [@Mayuko-Sa](https://discuss.circleci.com/u/Mayuko-Sa)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 7:37pm UTC](https://discuss.circleci.com/t/topic/44455 "2022-07-03T19:37:34Z")
(こちらは Scheduled Maintenance Expected to Temporarily Increase Latency の参考訳です) 実施内容 6 月 21 日 UTC 08:00 (JST 17:00) から最大 2 時間、ジョブ番号の生成方法に関するバックエンドの移行作業を実施予定です。 この間に、ジョブやワークフローを開始する際の遅延増加が発生する時間帯が最大で 5 回発生します。 この時間帯はそれぞれ 2… --- ## [Scheduled Maintenance Expected to Temporarily Increase Latency](https://discuss.circleci.com/t/scheduled-maintenance-expected-to-temporarily-increase-latency/44439)
**Author:** [@owenjoliver](https://discuss.circleci.com/u/owenjoliver)\ **Replies:** 0\ **Last updated:** [June 15, 2022, 4:33pm UTC](https://discuss.circleci.com/t/scheduled-maintenance-expected-to-temporarily-increase-latency/44439 "2022-06-15T16:33:00Z")
What are we doing? We will be running a backend migration of how job numbers are generated starting at 08:00 UTC on the 21st of June and running for up to 2 hours. During this time window, there will be up to 5 periods … --- ## [Migrating From a Container Paid Plan to a Usage Based Plan](https://discuss.circleci.com/t/migrating-from-a-container-paid-plan-to-a-usage-based-plan/42938)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0
Overview As part of the container plan sunsetting, customers will need to migrate from CircleCI’s container plan to a usage-based paid plan and in certain cases migrate to a free plan. The directions below highlight the… --- ## [インシデントレビュー: GCR がホストするカスタム Docker イメージを使用した Docker ジョブのスピンアップの低速化 2022-04-26](https://discuss.circleci.com/t/gcr-docker-docker-2022-04-26/44066)
**Author:** [@Mayuko-Sa](https://discuss.circleci.com/u/Mayuko-Sa)\ **Replies:** 0\ **Last updated:** [May 16, 2022, 1:21am UTC](https://discuss.circleci.com/t/gcr-docker-docker-2022-04-26/44066 "2022-05-16T01:21:53Z")
(こちらは Public IR Slow spin up times for docker jobs using a custom docker image hosted on GCR 2022-04-26 の参考訳です) 概要: 4 月 25 日 14 時 15 分 (UTC) から 4 月 28 日 3 時 (UTC) までの間、Google Container Registry (GCR) がホストするコンテナイメージを使用され… --- ## [インシデントレビュー: テスト結果の処理の失敗 2022-04-29](https://discuss.circleci.com/t/2022-04-29/44065)
**Author:** [@Mayuko-Sa](https://discuss.circleci.com/u/Mayuko-Sa)\ **Replies:** 0\ **Last updated:** [May 16, 2022, 1:09am UTC](https://discuss.circleci.com/t/2022-04-29/44065 "2022-05-16T01:09:45Z")
(こちらは Public IR Test Results Processing Failure 2022-04-29 の参考訳です) 概要: 4 月 29 日 19 時 15 分 (UTC) から 22 時 50 分 (UTC) までの間、テスト結果の処理に失敗しました。 お客様のジョブでテスト結果が利用できず、テスト分割が機能しませんでした。 ステータスページの原文 インシデントの詳細 時刻はすべて UTC (世界協定時間) で… --- ## [インシデントレビュー: Executor のワークスペースの復元における問題 2022-04-29](https://discuss.circleci.com/t/executor-2022-04-29/44064)
**Author:** [@Mayuko-Sa](https://discuss.circleci.com/u/Mayuko-Sa)\ **Replies:** 0\ **Last updated:** [May 16, 2022, 1:05am UTC](https://discuss.circleci.com/t/executor-2022-04-29/44064 "2022-05-16T01:05:19Z")
(こちらは Public IR Problems Restoring Workspaces for Some Executors 2022-04-29 の参考訳です) 概要: 4 月 29 日 9 時 53 分 (UTC) に、コード変更がデプロイされ、その変更により Google Cloud Platform (GCP) 上で動作する attach\_workspace ステップを使用するすべてのお客様のジョブが失敗しました。 弊社で… --- ## [インシデントレビュー: トレーシングの障害によるゲートウェイの遅延 2022-04-20](https://discuss.circleci.com/t/2022-04-20/44063)
**Author:** [@Mayuko-Sa](https://discuss.circleci.com/u/Mayuko-Sa)\ **Replies:** 0\ **Last updated:** [May 16, 2022, 12:33am UTC](https://discuss.circleci.com/t/2022-04-20/44063 "2022-05-16T00:33:12Z")
(こちらは Public IR Gateway latency due to tracing unavailability 2022-04-20 の参考訳です) 概要: 2022 年 4 月 20 日 21 時 50 分 (UTC) から 23 時 27 分 (UTC) までの間、キャッシュ、アーティファクト、およびワークスペースをロードする際にタイムアウトとエラーが増加し、 app.circleci.com または app.circ… --- ## [CircleCI コンテナプランからの移行ガイド](https://discuss.circleci.com/t/circleci/43635)
**Author:** [@Mayuko-Sa](https://discuss.circleci.com/u/Mayuko-Sa)\ **Replies:** 0\ **Last updated:** [April 11, 2022, 2:09am UTC](https://discuss.circleci.com/t/circleci/43635 "2022-04-11T02:09:56Z")
(こちらは CircleCI Container Plan Migration Guide の参考訳です) お知らせ: CircleCI コンテナベースプランは提供終了を予定しています(日付未定)。プレミアム機能と高度な同時実行性を備えたプロジェクトのビルドを継続するために、有料または無料の従量課金制プランへのアップグレードをお願いします。 現在 CircleCI では、対象となるお客様により良い移行エクスペリエンスを提供するため… --- ## [Post Mortem: Workflows not running and jobs failing 01-03-2022](https://discuss.circleci.com/t/post-mortem-workflows-not-running-and-jobs-failing-01-03-2022/43244)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [March 14, 2022, 10:35pm UTC](https://discuss.circleci.com/t/post-mortem-workflows-not-running-and-jobs-failing-01-03-2022/43244 "2022-03-14T22:35:59Z")
Summary On March 1, 2022, starting from approximately 14:50 UTC until approximately 16:40 UTC jobs that accessed contexts were unable to run. To our customers, this looked like jobs appearing to start in the UI, and then… --- ## [Discussion and resolution for "ERROR: You're using an RSA key with SHA-1, which is no longer allowed"](https://discuss.circleci.com/t/discussion-and-resolution-for-error-youre-using-an-rsa-key-with-sha-1-which-is-no-longer-allowed/42572)
**Author:** [@nbialostosky](https://discuss.circleci.com/u/nbialostosky)\ **Replies:** 16\ **Last updated:** [February 15, 2022, 7:49pm UTC](https://discuss.circleci.com/t/discussion-and-resolution-for-error-youre-using-an-rsa-key-with-sha-1-which-is-no-longer-allowed/42572 "2022-02-15T19:49:00Z")
The brownout has ended, and builds that were previously failing over the last 24 hours should execute normally as they had prior to the brownout Hi All, We have seen an increase in topics and tickets related to the fol… --- ## [GitHub SSH Deprecation Information & Resolutions](https://discuss.circleci.com/t/github-ssh-deprecation-information-resolutions/42887)
**Author:** [@nbialostosky](https://discuss.circleci.com/u/nbialostosky)\ **Replies:** 1\ **Last updated:** [February 15, 2022, 6:32pm UTC](https://discuss.circleci.com/t/github-ssh-deprecation-information-resolutions/42887 "2022-02-15T18:32:49Z")
On March 15th, 2022 GitHub will be deprecating the types of SSH keys that can be utilized to access their service. With this deprecation, there are circumstances that could cause your builds to fail on the repository che… --- ## [Post Mortem for machine provisioning issues 25th - 27th Jan 2022](https://discuss.circleci.com/t/post-mortem-for-machine-provisioning-issues-25th-27th-jan-2022/42795)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [February 1, 2022, 9:53pm UTC](https://discuss.circleci.com/t/post-mortem-for-machine-provisioning-issues-25th-27th-jan-2022/42795 "2022-02-01T21:53:24Z")
Summary From 10:00 UTC on Tuesday, January 25th until 23:00 UTC Thursday, January 27th, customers using machine and remote Docker executors experienced intermittent delays in job starts, with the most severe delays obser… --- ## [CircleCI / Log4j Information \[CVE-2021-44228\]](https://discuss.circleci.com/t/circleci-log4j-information-cve-2021-44228/42259)
**Author:** [@nbialostosky](https://discuss.circleci.com/u/nbialostosky)\ **Replies:** 2\ **Last updated:** [January 21, 2022, 3:17pm UTC](https://discuss.circleci.com/t/circleci-log4j-information-cve-2021-44228/42259 "2022-01-21T15:17:03Z")
On December 10th, 2021, CircleCI became aware of a vulnerability in the common Java library, log4j. After a thorough review of our codebase, software, and infrastructure, we do not have reason to believe that this vulner… --- ## [Connecting an application to a MongoDB running in a remote docker container](https://discuss.circleci.com/t/connecting-an-application-to-a-mongodb-running-in-a-remote-docker-container/42600)
**Author:** [@Robertito1](https://discuss.circleci.com/u/Robertito1)\ **Replies:** 0\ **Last updated:** [January 12, 2022, 10:08am UTC](https://discuss.circleci.com/t/connecting-an-application-to-a-mongodb-running-in-a-remote-docker-container/42600 "2022-01-12T10:08:41Z")
Hello guys, I am new to circle ci. I am trying to setup a pipleline to run the jest tests, for the tests to run the app connects to a remote docker image of the mongoDB but for some reason the app is unable to connect, I… --- ## [Latest versions of colors.js and faker.js causing build timeout](https://discuss.circleci.com/t/latest-versions-of-colors-js-and-faker-js-causing-build-timeout/42538)
**Author:** [@nbialostosky](https://discuss.circleci.com/u/nbialostosky)\ **Replies:** 0\ **Last updated:** [January 10, 2022, 4:45pm UTC](https://discuss.circleci.com/t/latest-versions-of-colors-js-and-faker-js-causing-build-timeout/42538 "2022-01-10T16:45:17Z")
We recently saw an increase of jobs encountering timeout errors as the output of a step was producing an endless string of illegible text. This is related to a recent release to the colors.js and faker.js packages, more … --- ## [New builds show "no workflow" after new checkins](https://discuss.circleci.com/t/new-builds-show-no-workflow-after-new-checkins/41341)
**Author:** [@dyerrington](https://discuss.circleci.com/u/dyerrington)\ **Replies:** 3\ **Last updated:** [September 27, 2021, 9:58am UTC](https://discuss.circleci.com/t/new-builds-show-no-workflow-after-new-checkins/41341 "2021-09-27T09:58:02Z")
It’s seems weird that all builds after 100 in my main branch now produce jobs with “no workflow.” The config file wasn’t changed at all. I’ve even reverted it to an older version just to test but nothing. It doesn’t a… --- ## [Orb validation changes?](https://discuss.circleci.com/t/orb-validation-changes/32515)
**Author:** [@excenter](https://discuss.circleci.com/u/excenter)\ **Replies:** 2\ **Last updated:** [October 1, 2019, 4:13am UTC](https://discuss.circleci.com/t/orb-validation-changes/32515 "2019-10-01T04:13:20Z")
I have an existing orb https://circleci.com/orbs/registry/orb/wealthforge/cypress It’s a fork of the cypress orb, with some extra hooks for our build process. It’s been working like a champ for months. As of this mor… --- ## [Cannot connect to MySQL image externally; Dockerize wait timeout occurs](https://discuss.circleci.com/t/cannot-connect-to-mysql-image-externally-dockerize-wait-timeout-occurs/30443)
**Author:** [@danmooney](https://discuss.circleci.com/u/danmooney)\ **Replies:** 2\ **Last updated:** [May 18, 2019, 6:09pm UTC](https://discuss.circleci.com/t/cannot-connect-to-mysql-image-externally-dockerize-wait-timeout-occurs/30443 "2019-05-18T18:09:19Z")
I’m unable to connect to a mysql database on another docker container. telnet 127.0.0.1 3306 gives “Unable to connect to remote host: Connection refused”. I was able to connect before I had to update from buildpack-dep… [Next page](https://discuss.circleci.com/tag/support/42.md?match_all_tags=true&page=1&tags%5B%5D=support)