# \#billing **URL:** https://discuss.circleci.com/tag/billing/62.md [Latest](https://discuss.circleci.com/latest.md) · [Categories](https://discuss.circleci.com/categories.md) · [Tags](https://discuss.circleci.com/tags.md) --- ## [How to get email PDF invoices back?](https://discuss.circleci.com/t/how-to-get-email-pdf-invoices-back/54894)
**Author:** [@oliviertassinari](https://discuss.circleci.com/u/oliviertassinari)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 10:19am UTC](https://discuss.circleci.com/t/how-to-get-email-pdf-invoices-back/54894 "2026-09-25T10:19:47Z")
This request is similar to How to get invoices back? . In 2024, CircleCI moved from Maxio/Chargify to Stripe Billing; during that transition, there may have been issues with PDF attachments. Fast forward to today, 2026,… --- ## [Changes to Unregistered User Billing on Committed Plans](https://discuss.circleci.com/t/changes-to-unregistered-user-billing-on-committed-plans/54446)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 2\ **Last updated:** [March 11, 2026, 6:58pm UTC](https://discuss.circleci.com/t/changes-to-unregistered-user-billing-on-committed-plans/54446 "2026-03-11T18:58:13Z")
We’re updating how we bill for unregistered users. For customers on annual committed plans, starting April 2026, each unregistered user will be counted individually toward your monthly active user total. What’s changing … --- ## [Register your team with CircleCI](https://discuss.circleci.com/t/register-your-team-with-circleci/54246)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 0\ **Last updated:** [November 25, 2025, 8:21pm UTC](https://discuss.circleci.com/t/register-your-team-with-circleci/54246 "2025-11-25T20:21:42Z")
With the holiday break approaching, now is the perfect time to review your team setup and take control of your users in CircleCI. Why Register Your Team Now When team members push code without a CircleCI account, they a… --- ## [Changes to Unregistered User Billing](https://discuss.circleci.com/t/changes-to-unregistered-user-billing/54104)
**Author:** [@kami](https://discuss.circleci.com/u/kami)\ **Replies:** 6\ **Last updated:** [October 8, 2025, 12:36am UTC](https://discuss.circleci.com/t/changes-to-unregistered-user-billing/54104 "2025-10-08T00:36:23Z")
We’re updating how we bill for unregistered users. Starting on December 1, 2025, each unregistered user will be counted individually toward your monthly active user total. What’s changing Currently, when contributors ma… --- ## [Anyone know how to log a bug for Billing](https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033)
**Author:** [@tylerhackbart](https://discuss.circleci.com/u/tylerhackbart)\ **Replies:** 2\ **Last updated:** [April 1, 2025, 3:08pm UTC](https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033 "2025-04-01T15:08:25Z")
Apparently I don’t pay enough for the support tier when I logged a bug through support. But there is a bug in their automate PDF sending and showing the amount you pay inside the Billing section. So it shows $0.00 but wh… --- ## [How to get invoices back?](https://discuss.circleci.com/t/how-to-get-invoices-back/52133)
**Author:** [@pbernery](https://discuss.circleci.com/u/pbernery)\ **Replies:** 3\ **Last updated:** [November 14, 2024, 2:48pm UTC](https://discuss.circleci.com/t/how-to-get-invoices-back/52133 "2024-11-14T14:48:36Z")
I usually receive my invoices in the email setup on my CircleCI account, but for whatever reason, I cannot find one of them. How can I get my invoices back? I opened a ticket but there is an automatic answer telling me… --- ## [Credit card cancelled, added a new one, but now I am getting "This job has been blocked because no credits are available on your plan"](https://discuss.circleci.com/t/credit-card-cancelled-added-a-new-one-but-now-i-am-getting-this-job-has-been-blocked-because-no-credits-are-available-on-your-plan/49804)
**Author:** [@proftom](https://discuss.circleci.com/u/proftom)\ **Replies:** 2\ **Last updated:** [November 8, 2023, 7:52am UTC](https://discuss.circleci.com/t/credit-card-cancelled-added-a-new-one-but-now-i-am-getting-this-job-has-been-blocked-because-no-credits-are-available-on-your-plan/49804 "2023-11-08T07:52:04Z")
Hello, My builds are all blocked. Every time we kick off a job we get This job has been blocked because no credits are available on your plan" We had a credit card get cancelled, which caused this blocked at first. I … --- ## [Billing Issue for Some Customers](https://discuss.circleci.com/t/billing-issue-for-some-customers/47188)
**Author:** [@zhudson](https://discuss.circleci.com/u/zhudson)\ **Replies:** 3\ **Last updated:** [March 6, 2023, 2:32pm UTC](https://discuss.circleci.com/t/billing-issue-for-some-customers/47188 "2023-03-06T14:32:29Z")
We are seeing some customers encounter an issue signing up for new billing or modifying payment methods, particularly with credit cards. We are currently investigating this issue with our payment provider. The number of… --- ## [Does circle ci charges credits on the idle time in parallel mode](https://discuss.circleci.com/t/does-circle-ci-charges-credits-on-the-idle-time-in-parallel-mode/43355)
**Author:** [@mcnawapon](https://discuss.circleci.com/u/mcnawapon)\ **Replies:** 2\ **Last updated:** [September 30, 2022, 9:09am UTC](https://discuss.circleci.com/t/does-circle-ci-charges-credits-on-the-idle-time-in-parallel-mode/43355 "2022-09-30T09:09:14Z")
I’m seeing that my parallelism workflows have a huge idle time. Not sure if Circle CI charges credits on the idle time or not. I have looked through the doc and found nothing on this topic. The example in the doc stat… --- ## [Getting all seats taken error, but have 3 seats and only 3 users, jobs will not run](https://discuss.circleci.com/t/getting-all-seats-taken-error-but-have-3-seats-and-only-3-users-jobs-will-not-run/34487)
**Author:** [@tonydehnke](https://discuss.circleci.com/u/tonydehnke)\ **Replies:** 3\ **Last updated:** [March 15, 2021, 4:47am UTC](https://discuss.circleci.com/t/getting-all-seats-taken-error-but-have-3-seats-and-only-3-users-jobs-will-not-run/34487 "2021-03-15T04:47:45Z")
This new billing system is a pain to use. I wish we could roll back to the old one, was so much easier. So my account has 3 seats, and in the users section, it shows 3 users. (No obviously way to remove or add users). W… --- ## [Users Billing: 2 Users, that are not users, that I am getting billed for](https://discuss.circleci.com/t/users-billing-2-users-that-are-not-users-that-i-am-getting-billed-for/35901)
**Author:** [@chadrwalters](https://discuss.circleci.com/u/chadrwalters)\ **Replies:** 0\ **Last updated:** [May 12, 2020, 5:41pm UTC](https://discuss.circleci.com/t/users-billing-2-users-that-are-not-users-that-i-am-getting-billed-for/35901 "2020-05-12T17:41:48Z")
I got a notice today that I was out of users. As I had 10 bought this confused me because I only have 9 people that are doing building on my team. When I looked at the billing users I see two users, Scheduled Workflow an… --- ## [GitHub Marketplace Plan](https://discuss.circleci.com/t/github-marketplace-plan/31724)
**Author:** [@gerokeller](https://discuss.circleci.com/u/gerokeller)\ **Replies:** 0\ **Last updated:** [August 5, 2019, 12:16pm UTC](https://discuss.circleci.com/t/github-marketplace-plan/31724 "2019-08-05T12:16:15Z")
Hi, I have a GitHub Marketplace plan active on my GitHub account but I don’t see it in my CircleCI account and CircleCI claim that I’m on the free plan. Any help would be much appreciated. Best, Gero --- ## [Can I create a billing user without creating a user on GitHub?](https://discuss.circleci.com/t/can-i-create-a-billing-user-without-creating-a-user-on-github/15490)
**Author:** [@kidbrax](https://discuss.circleci.com/u/kidbrax)\ **Replies:** 1\ **Last updated:** [May 7, 2018, 6:48pm UTC](https://discuss.circleci.com/t/can-i-create-a-billing-user-without-creating-a-user-on-github/15490 "2018-05-07T18:48:54Z")
Can we create a user that isn’t part of our Github team? We would like someone to be able to login and pay the bill but not be a github user. Is that possible? --- ## [Unable to resend old invoices](https://discuss.circleci.com/t/unable-to-resend-old-invoices/21025)
**Author:** [@lededje](https://discuss.circleci.com/u/lededje)\ **Replies:** 1\ **Last updated:** [March 24, 2018, 11:17pm UTC](https://discuss.circleci.com/t/unable-to-resend-old-invoices/21025 "2018-03-24T23:17:31Z")
I’m balancing my books and I can’t download any receipts from the billing page. --- ## [Plan is not re-activated after entering new credit card](https://discuss.circleci.com/t/plan-is-not-re-activated-after-entering-new-credit-card/13684)
**Author:** [@sachabrants](https://discuss.circleci.com/u/sachabrants)\ **Replies:** 2\ **Last updated:** [June 24, 2017, 3:17am UTC](https://discuss.circleci.com/t/plan-is-not-re-activated-after-entering-new-credit-card/13684 "2017-06-24T03:17:44Z")
Can you please check my organization? --- ## [Create two separate accounts for the same GitHub org?](https://discuss.circleci.com/t/create-two-separate-accounts-for-the-same-github-org/9868)
**Author:** [@jschmid](https://discuss.circleci.com/u/jschmid)\ **Replies:** 2\ **Last updated:** [January 26, 2017, 7:17am UTC](https://discuss.circleci.com/t/create-two-separate-accounts-for-the-same-github-org/9868 "2017-01-26T07:17:36Z")
Hi there, As a mobile dev agency, we would like to use CircleCI for a client's project. Our code is hosted under the client's GitHub org. This client already has a CircleCI account, but for some reason unknown to me we… --- ## [Download previous invoices](https://discuss.circleci.com/t/download-previous-invoices/7238)
**Author:** [@chrismatheson](https://discuss.circleci.com/u/chrismatheson)\ **Replies:** 0\ **Last updated:** [October 6, 2016, 8:25am UTC](https://discuss.circleci.com/t/download-previous-invoices/7238 "2016-10-06T08:25:14Z")
How can i download copies of previous bills? I've (stupidly) deleted some email notifications and the finale dept needs copies. cheers C --- ## [Upgrading to paid plan](https://discuss.circleci.com/t/upgrading-to-paid-plan/2619)
**Author:** [@tanzim](https://discuss.circleci.com/u/tanzim)\ **Replies:** 0\ **Last updated:** [March 10, 2016, 11:44am UTC](https://discuss.circleci.com/t/upgrading-to-paid-plan/2619 "2016-03-10T11:44:48Z")
Hi There, We'd like to upgrade our billing plan to take advantage of paid containers. We have been in touch a few times before and were told that one of the organisation members needs to be a GitHub admin. A few of us tr… --- ## [About paid plans](https://discuss.circleci.com/t/about-paid-plans/2270)
**Author:** [@fcofdez](https://discuss.circleci.com/u/fcofdez)\ **Replies:** 0\ **Last updated:** [February 22, 2016, 5:12pm UTC](https://discuss.circleci.com/t/about-paid-plans/2270 "2016-02-22T17:12:07Z")
Hi, I'm getting errors related with high memory usage on my builds. I was thinking if paying more containers will solve this, since it's not clear on the pricing page that paid containers have better performance, it jus… --- ## [How do I get a receipt or invoice for my account?](https://discuss.circleci.com/t/how-do-i-get-a-receipt-or-invoice-for-my-account/1625)
**Author:** [@tbrock](https://discuss.circleci.com/u/tbrock)\ **Replies:** 1\ **Last updated:** [January 20, 2016, 10:04pm UTC](https://discuss.circleci.com/t/how-do-i-get-a-receipt-or-invoice-for-my-account/1625 "2016-01-20T22:04:00Z")
Hey, Recently, we signed up for the iOS beta program and only use 1x (free) level of concurrency for our nodejs builds. However, we haven't received an invoice or receipt yet even though we've been billed for entering … --- ## [Forking private repos from organization with paid plan as a member](https://discuss.circleci.com/t/forking-private-repos-from-organization-with-paid-plan-as-a-member/1194)
**Author:** [@jkhustler](https://discuss.circleci.com/u/jkhustler)\ **Replies:** 4\ **Last updated:** [December 18, 2015, 1:05am UTC](https://discuss.circleci.com/t/forking-private-repos-from-organization-with-paid-plan-as-a-member/1194 "2015-12-18T01:05:26Z")
Hi, I am currently subscribed to the paid starter ios builds plan for a company account. I have an ios project that is under the company account that I have forked to my personal account. So when try to run the fork of…