Thank you for pointing this out, I can see where you’re coming from. It’s frustrating to have discussion locked down when you still have more to say.
We want to strike a balance in managing this discussion board for multiple concerns.
Discussion focus is one concern. The 1.0 boards had problems with really old threads resurrected for reasons unrelated to the original discussion. On the 2.0 boards, some discussions become massive, unwieldy reply chains with many different issues. This is just one example. I literally spent days trying to untangle threads like this–not answering the question, just reading through responses to figure out which replies paired together. It’s a really ineffective use of time, where I wasn’t solving anyone’s problems with CircleCI 2.0. I was instead solving a forum organization problem.
Discussion quality and offering solutions or workarounds are another concern. In some cases, we offer a solution or workaround to a person’s issue and never hear from them again. On our side, we’ll continue to get questions about such posts and our workaround is still our best suggestion. We now try to mark questions as solved when we’ve offered the best thing we can think of. As you can see with your new Cache Key topic, Discourse, the forum software, auto-links old topics with new ones when you reply-as-a-new-topic or paste a link in your message body. Personally, I think this strikes a good balance between keeping topics on-point while allowing users to continue a discussion later.
As CircleCI takes 2.0 closer to general release, our support team will field more questions through our support ticket system. You’re right that we have been using Discuss as our ad-hoc ticket system during the alpha and closed beta periods, but we’re moving away from that. As a result, you should see less eager “marked as solved” from us. Also note that topic authors can click this–it’s not clear to me when we’ve done it and when an original author has.
I’d still really like to encourage discussion on these boards because every solved issue here is automatically available to all our users. I’ll talk with our support team about how we better manage this.