# CI/CD is failing with "Failed to get credential" **URL:** \ **Category:** Bug Reports\ **Created:** [August 21, 2025, 12:37pm UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989 "2025-08-21T12:37:13Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ebrake](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/ebrake/32/36607_2.png) [@ebrake](https://discuss.circleci.com/u/ebrake)\ **Post date:** [August 21, 2025, 12:37pm UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/1 "2025-08-21T12:37:14Z")
Anyone else seeing this today? We have a bunch of projects getting this error, CI/CD is failing to trigger. ---
**Author:** ![studyworks](https://avatars.discourse-cdn.com/v4/letter/s/bcef8e/32.png) [@studyworks](https://discuss.circleci.com/u/studyworks)\ **Post date:** [August 22, 2025, 7:15am UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/2 "2025-08-22T07:15:19Z")
Hello! We are using GitLab and experiencing the same ---
**Author:** ![marcodepolo](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/marcodepolo/32/36604_2.png) [@marcodepolo](https://discuss.circleci.com/u/marcodepolo)\ **Post date:** [August 22, 2025, 8:14am UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/3 "2025-08-22T08:14:15Z")
same here, we’re using gitlab and suddenly we got this error on all pipelines, around the same time as you. also, I’m not 100% certain this is related but in VCS connections I can only see options to connect github, but there is nothing related with gitlab anymore ---
**Author:** ![bobvanoorschot](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/bobvanoorschot/32/36605_2.png) [@bobvanoorschot](https://discuss.circleci.com/u/bobvanoorschot)\ **Post date:** [August 22, 2025, 12:22pm UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/4 "2025-08-22T12:22:37Z")
I have the same problem, reauthentication doesn’t help ---
**Author:** ![ebrake](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/ebrake/32/36607_2.png) [@ebrake](https://discuss.circleci.com/u/ebrake)\ **Post date:** [August 22, 2025, 12:43pm UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/5 "2025-08-22T12:43:12Z")
It was faster for us to switch from CircleCI to Gitlab CI/CD (using Gemini and Claude, where we got stuck) than to get any response back from CircleCI support ---
**Author:** ![filnik.w](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/filnik.w/32/36609_2.png) [@filnik.w](https://discuss.circleci.com/u/filnik.w)\ **Post date:** [August 23, 2025, 6:08am UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/6 "2025-08-23T06:08:31Z")
I’m having the same issue ☹ any idea on how to solve it beside migrating to other services? ---
**Author:** ![bobvanoorschot](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/bobvanoorschot/32/36605_2.png) [@bobvanoorschot](https://discuss.circleci.com/u/bobvanoorschot)\ **Post date:** [August 25, 2025, 9:55am UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/7 "2025-08-25T09:55:19Z")
I send a message to support and now I got an message that they identified it and made an incident report: [CircleCI Status - GitLab projects are not building](https://status.circleci.com/incidents/8f33y7q7hq38) ---
**Author:** ![KatieChapman](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/katiechapman/32/36072_2.png) [@KatieChapman](https://discuss.circleci.com/u/KatieChapman)\ **Post date:** [August 25, 2025, 2:39pm UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/8 "2025-08-25T14:39:59Z")
As shared in the incident report, unfortunately this is an effect of an incident that [GitLab had a number of weeks ago](https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20398). As a result we did not receive valid refresh tokens from GitLab. In order to fix this issue you will need to recreate the GitLab triggers on your project, which forces GitLab to give us a new set of tokens. Apologies for the inconvenience, but the only way to resolved the issue required action by the customer since it relates to credential grants. ---
**Author:** ![system](https://global.discourse-cdn.com/circleci/original/3X/5/1/511608acda8e85906e15909b57bd0a46c1dbe291.png) [@system](https://discuss.circleci.com/u/system)\ **Post date:** [September 1, 2025, 2:40pm UTC](https://discuss.circleci.com/t/ci-cd-is-failing-with-failed-to-get-credential/53989/9 "2025-09-01T14:40:36Z")
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