# Building failure due to unexpected payment issue

**URL:** <https://discuss.circleci.com/t/building-failure-due-to-unexpected-payment-issue/41732>\
**Category:** Community\
**Created:** [November 1, 2021, 8:51am UTC](https://discuss.circleci.com/t/building-failure-due-to-unexpected-payment-issue/41732 "2021-11-01T08:51:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bdjukic](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/bdjukic/32/28492_2.png) [@bdjukic](https://discuss.circleci.com/u/bdjukic)\
**Post date:** [November 1, 2021, 8:51am UTC](https://discuss.circleci.com/t/building-failure-due-to-unexpected-payment-issue/41732/1 "2021-11-01T08:51:13Z")

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Hi there,

Has anyone seen a build failure due to **“This job has been blocked because your plan is past due. Please update payment method to continue building”** error message? We have tried to use two different credit cards but both of them are giving us the same error.

Thanks,

B.

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<div class="post-metadata">

**Author:** ![bytesguy](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@bytesguy](https://discuss.circleci.com/u/bytesguy)\
**Post date:** [November 1, 2021, 12:52pm UTC](https://discuss.circleci.com/t/building-failure-due-to-unexpected-payment-issue/41732/2 "2021-11-01T12:52:05Z")

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Please submit a support request for assistance with billing issues:

[https://support.circleci.com/hc/en-us/requests/new](https://support.circleci.com/hc/en-us/requests/new)