# Build Error - Told to contact Support **URL:** \ **Category:** Build Environment\ **Created:** [January 11, 2019, 10:37pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611 "2019-01-11T22:37:01Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![tgenapps](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@tgenapps](https://discuss.circleci.com/u/tgenapps)\ **Post date:** [January 11, 2019, 10:37pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/1 "2019-01-11T22:37:01Z")
We did some nifty git cherry-picking from a reflog on our local git repository and now our build will not run. The message we get is the following: ```auto #!/bin/sh -eo pipefail # Unexpected exception processing config # Please contact support # # ------- # Warning: This configuration was auto-generated to show you the message above. # Don't rerun this job. Rerunning will have no effect. false Exited with code 1 ``` We are able to re-run older builds before this commit. I should mention that other machines as well as Github are able to handle this repository without issue. ---
**Author:** ![hipstersmoothie](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/hipstersmoothie/32/18238_2.png) [@hipstersmoothie](https://discuss.circleci.com/u/hipstersmoothie)\ **Post date:** [January 11, 2019, 10:39pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/2 "2019-01-11T22:39:05Z")
I just started seeing this too. I did not change anything circle related [https://circleci.com/workflow-run/76ab30d3-fe5d-4729-b2ce-8149b5f153aa](https://circleci.com/workflow-run/76ab30d3-fe5d-4729-b2ce-8149b5f153aa) ---
**Author:** ![kevinmarrec](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/kevinmarrec/32/13064_2.png) [@kevinmarrec](https://discuss.circleci.com/u/kevinmarrec)\ **Post date:** [January 11, 2019, 10:39pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/3 "2019-01-11T22:39:18Z")
Same error since 20 minutes, with valid config file ---
**Author:** ![tgenapps](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@tgenapps](https://discuss.circleci.com/u/tgenapps)\ **Post date:** [January 11, 2019, 10:44pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/4 "2019-01-11T22:44:41Z")
Thanks for the replies… they increase my confidence that our `git reflog` and the timing of it is not a cause but merely a coincidence. ---
**Author:** ![Jdban](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/jdban/32/21103_2.png) [@Jdban](https://discuss.circleci.com/u/Jdban)\ **Post date:** [January 11, 2019, 10:45pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/5 "2019-01-11T22:45:40Z")
Circle has acknowledged the error now. Supposedly rolling out a fix already: [https://status.circleci.com/](https://status.circleci.com/) ---
**Author:** ![kevinmarrec](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/kevinmarrec/32/13064_2.png) [@kevinmarrec](https://discuss.circleci.com/u/kevinmarrec)\ **Post date:** [January 11, 2019, 10:45pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/6 "2019-01-11T22:45:49Z")
Seems to be resolved for me now ---
**Author:** ![tgenapps](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@tgenapps](https://discuss.circleci.com/u/tgenapps)\ **Post date:** [January 11, 2019, 10:46pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/7 "2019-01-11T22:46:25Z")
Thanks, will subscribe to the status ---
**Author:** ![tgenapps](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@tgenapps](https://discuss.circleci.com/u/tgenapps)\ **Post date:** [January 11, 2019, 10:47pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/8 "2019-01-11T22:47:17Z")
We are still having the issue but good to know they’re working on it. ---
**Author:** ![Impressionable](https://avatars.discourse-cdn.com/v4/letter/i/5e9695/32.png) [@Impressionable](https://discuss.circleci.com/u/Impressionable)\ **Post date:** [January 11, 2019, 11:06pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/9 "2019-01-11T23:06:48Z")
I see status says fixed but still seeing this issue. ---
**Author:** ![liene](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/liene/32/14373_2.png) [@liene](https://discuss.circleci.com/u/liene)\ **Post date:** [January 11, 2019, 11:39pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/10 "2019-01-11T23:39:03Z")
Would those of you who are still experiencing this error please try pushing a fresh build? Reruns will continue to see the error. If you push a fresh build, and still see this error, please do [get in touch with us in support directly](https://support.circleci.com/hc/en-us/requests/new). ---
**Author:** ![tgenapps](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@tgenapps](https://discuss.circleci.com/u/tgenapps)\ **Post date:** [January 11, 2019, 11:40pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/11 "2019-01-11T23:40:33Z")
We pushed a fresh build ourselves and are no longer experiencing the issue. Thanks for the quick resolution! ---
**Author:** ![system](https://global.discourse-cdn.com/circleci/original/3X/5/1/511608acda8e85906e15909b57bd0a46c1dbe291.png) [@system](https://discuss.circleci.com/u/system)\ **Post date:** [April 11, 2019, 11:40pm UTC](https://discuss.circleci.com/t/build-error-told-to-contact-support/27611/12 "2019-04-11T23:40:33Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.