# Anyone know how to log a bug for Billing

**URL:** <https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033>\
**Category:** Bug Reports\
**Tags:** billing\
**Created:** [March 31, 2025, 7:22pm UTC](https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033 "2025-03-31T19:22:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tylerhackbart](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/tylerhackbart/32/32859_2.png) [@tylerhackbart](https://discuss.circleci.com/u/tylerhackbart)\
**Post date:** [March 31, 2025, 7:22pm UTC](https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033/1 "2025-03-31T19:22:00Z")

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Apparently I don’t pay enough for the support tier when I logged a bug through support. But there is a bug in their automate PDF sending and showing the amount you pay inside the Billing section. So it shows $0.00 but when you actually download the PDF it’s an actual amount.

Email to Billing also shows $0.00 inside the PDF. Not great.

 ![Screenshot 2025-03-31 at 3.08.21 PM](https://global.discourse-cdn.com/circleci/original/3X/0/2/02fba990ef4e8ea2000f80bcb53fa2217a45bca7.png)  
 ![Screenshot 2025-03-31 at 3.19.59 PM](https://global.discourse-cdn.com/circleci/original/3X/b/b/bb96e619ea9599340bf2d69e3a50f500782aaeca.png)

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**Author:** ![sebastian-lerner](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/sebastian-lerner/32/27833_2.png) [@sebastian-lerner](https://discuss.circleci.com/u/sebastian-lerner)\
**Post date:** [March 31, 2025, 9:01pm UTC](https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033/2 "2025-03-31T21:01:38Z")

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Let me dig into this with the relevant team and get back to you.

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**Author:** ![sebastian-lerner](https://sea2.discourse-cdn.com/circleci/user_avatar/discuss.circleci.com/sebastian-lerner/32/27833_2.png) [@sebastian-lerner](https://discuss.circleci.com/u/sebastian-lerner)\
**Post date:** [April 1, 2025, 3:08pm UTC](https://discuss.circleci.com/t/anyone-know-how-to-log-a-bug-for-billing/53033/3 "2025-04-01T15:08:25Z")

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> But there is a bug in their automate PDF sending and showing the amount you pay inside the Billing section. So it shows $0.00 but when you actually download the PDF it’s an actual amount.

Indeed a bug. We’ll get it fixed, no estimate on timeline to share yet. Thanks for surfacing.

> Email to Billing also shows $0.00 inside the PDF. Not great.

This is indeed a confusing user experience. Unfortunately, it’s due to some nuances with how we use Stripe. We’ve taken a note to try and make the experience less confusing.